Join us for two and a half days of utility analytics focused content.

Full session descriptions coming soon.

All Sessions

October 24, 2018

8:00  -  12:00

Palm

Utility Analytics Institute Executive Advisory Council Meeting

More information coming soon! *This meeting is open to UAI Executive Advisory Council Members only; breakfast will be served.

Learn More

October 24, 2018

8:00  -  12:00

Grand Cypress G

PC1: BI and Analytics Roadmap Development

Business Intelligence (BI) and Data Analytics is a hot topic in today’s world where all companies are striving for bettering insights and achieving Return On Investment (ROI) from their BI expenditures. Having a clear definition of BI value, a solid understanding of what BI maturity means for your organization, an established BI governance function and … Continued

Learn More

October 24, 2018

8:00  -  12:00

Grand Cypress H

PC2: Customer Analytics and the Design and Management of Customer Experience

Customer Experience Management is the new focus for utilities. In this hands-on, practical skills workshop, you’ll learn: • Why Experience Matters • How to help calculate the ROI on Customer Experience • How to position and manage internal Customer Experience and Service Level Agreements • Developing your Customer Experience Intent • How to map internal … Continued

Learn More

October 24, 2018

08:00  -  12:00

Grand Cypress I

PC3: Practicing Leadership in the Changing Environment of Utility Analytics

Changes in the utility analytics world are occurring fast and often. Are you and your company ready to move forward? What are the traditions and practices that are holding you back? In this interactive workshop, leadership experts from the Public Utility Research Center (PURC) at the University of Florida will provide you with tools to … Continued

Learn More

October 24, 2018

12:00  -  1:15

Grand Cypress ABC

UAI Member Lunch and Working Group Topic Roundtables

We invite all Utility Analytics Institute members to join  us for lunch and the opportunity to participate in UAI working group topic round table discussions.  These round table discussions will provide  a more personal and interactive setting for exploring key analytics strategies and challenges facing our UAI membership base. Round table discussion topics include: Grid … Continued

Learn More

October 24, 2018

1:30  -  4:00

Grand Cypress G

PC4: The Great Utility Merger 2.0: The Unification of Customer & Grid Operations

This workshop will present executive viewpoints and lessons from the field on the topic of distribution grid innovations. Today, with the advent of energy prosumers, two-way energy flows, microgrids, EV charging infrastructure and intelligent IoT devices, the line between grid and customer is blurred. Fortunately, utilities have an opportunity to embrace technology and innovative business … Continued

Learn More

October 24, 2018

1:30  -  4:00

Grand Cypress I

PC5: Analytics and the Fight for Resilience

Extreme weather, wild fires, earthquakes, cyber attacks, terror threats; elevated external threats are driving new thinking and approaches to grid reliability. Join your peers for a workshop exploring analytics as a critical tool in the fight for resilience. Led by Tim Paydos, IBM VP of Government Industry Solutions and emergency management leader, hear the latest … Continued

Learn More

October 24, 2018

4:15  -  5:30

Grand Cypress DEF

General Session: Exelon Utility Analytics Organizational Model & The Keys to Success: Establish, Sustain, Engage and Enable

Many analytics organizations today look vastly different than they did when they were first established. In this session hear directly from Exelon Utilities the strategy to establishing an enterprise analytics organization for the country’s largest utility and what it takes to setup such a robust operation. They will share lessons learned and how they are … Continued

Learn More

October 24, 2018

5:30  -  7:30

Portico

Welcome Reception & Exhibit Hall Open

Join us Wednesday evening for a first look at the latest products and services with our vendors as you enjoy food, drinks and networking with your peers.

Learn More

October 25, 2018

7:00  -  8:00

Grand Cypress Ballroom DEF

Breakfast & Networking

Breakfast service will be provided in Grand Ballroom DEF.  Vegetarian and gluten free options will be available, if you have other special dietary needs please send us an email at registration@utilityanalytics.com.

Learn More

October 25, 2018

8:00  -  9:15

Grand Cypress Ballroom DEF

General Session: Using Machine Learning and Analytics to Reduce Wait Times at Disney Theme Parks

Businesses around the globe are using machine learning and analytics to optimize the use of resources and to increase revenue. TouringPlans.com uses machine learning and analytics to help families solve a tale as old as time, long lines at theme parks. Stochastic Gradient Boosting Models (Treenet) forecast the wait times at Disney attractions one year … Continued

Learn More

October 25, 2018

9:30  -  10:30

Grand Cypress A

101: A Portfolio for the Utility of the Future: Using Predictive Data Science To Optimize Entergy’s Products and Services Portfolio and Manage the Modernized Grid

This project was designed to leverage cutting-edge analytics to address three objectives: Develop a fresh, profitable portfolio of customer product and service offerings Prioritize offerings that increase customer engagement, generate new top line revenues, and improve customer satisfaction Understand the impacts on load and the distribution grid over time Because limited data was available on … Continued

Learn More

October 25, 2018

9:30  -  10:30

Grand Cypress B

102: Natural Gas Price Projections in Electric Utility Long Term Resource Planning

Natural gas has competed with fuel oil, coal and, more recently, renewables for inclusion in electric utility energy portfolios. Although the focus of long term resource planning has changed over the years, the projection of future natural gas pricing continues to be a key driver in these planning studies. Sources include market-based forward curves and … Continued

Learn More

October 25, 2018

9:30  -  10:30

Grand Cypress C

103: Analytics as Strategy – Integrating Analytics to Drive Customer Value and Operational Excellence

While many utilities understand that the analytics discipline offers heaps of benefits, crafting an actionable analytics strategy has proven much more difficult. In this session, Joe Tellez and Andrew Braeger of Tacoma Public Utilities, will share how they’ve effectively developed an enterprise approach to utility analytics that is integrated with the utility business strategy. Attendees … Continued

Learn More

October 25, 2018

09:30  -  10:30

Grand Cypress G

104: Hydro One’s Vegetation Management Transformation Through Analytics

Hydro One is going through a multi-pronged change in all areas of the business in how the vegetation management program will be run with a triple focus to improve reliability, customer experience and better cost management. All this transformation is being trigger by a renewed focus on analytics including new technology, new veg management approach … Continued

Learn More

October 25, 2018

9:30  -  10:30

Grand Cypress H

105: Using Machine Learning Algorithm to Personalize Customer Experience

SMUD recently revamped its strategy to increase efficiency while maintaining, or improving the quality of life for customers who need help the most. As one of tactics to achieve this goal, SMUD wants to offer these customers customized programs to reduce energy usage and increase their feeling of control. We built an energy specialist application … Continued

Learn More

October 25, 2018

9:30  -  10:30

Grand Cypress I

106: Charging Ahead with EV Analytics

Electric Vehicles (EVs) is a topic that touches all areas of the utility business – from IT, to forecasters, to grid operations, even customer engagement. Annual demand from EVs for electricity could exceed 400 TWh by 2035, creating the largest opportunity for new load growth in a generation. At the same time, EVs will pose … Continued

Learn More

October 25, 2018

10:30  -  11:00

Grand Cypress Ballroom Foyer

Networking Break

We are answering the call to give you more time to network with your peers! Grab your favorite caffeinated (or non-caffeinated) beverage and use this time to continue the conversations that started at breakfast or in your first breakout session OR go visit with the vendors in the expo hall. Beverage service will be provided … Continued

Learn More

October 25, 2018

11:00  -  11:45

Grand Cypress A

201: Distribution Volt-Var Control Analytics

In an effort to lower the average system voltage and reduce energy consumption across Southern California Edison distribution network, a patented designed central capacitor bank management algorithm was implemented at Southern California Edison. This session will provide an overview of how the team collected and processed information from automated radio-controlled distribution and SCADA-controlled substation capacitors, … Continued

Learn More

October 25, 2018

11:00  -  11:45

Grand Cypress B

202: Dark Data Analytics: How to Act on Data Driven Insights

How can you drive actionable insights using “dark data” – defining actionable insights from the abundant data organizations already possess and do nothing with. Attendees will learn what dark data is and how to leverage it and will hear some success stories from utilities and other industries.

Learn More

October 25, 2018

11:00  -  11:45

Grand Cypress C

203: Using Endpoint Management Analytics to Monitor, Troubleshoot, Escalate and Resolve Issues

CPS Energy, the largest combined electric & gas public utility in the U.S., is transforming the electrical grid through the use of digital information and communications technology via an AMI operations endpoint management solution. By using an analytics platform to monitor alerts and alarms while proactively identifying issues, CPS Energy is able to analyze issues … Continued

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October 25, 2018

11:00  -  11:45

Grand Cypress G

204: Delivering the Value of Machine Learning and AI from Your Data Science Practice to Growing Consumers of Analytics

Machine Learning and AI are becoming core components of both customer engagement and operational refinement initiatives. Institutionalizing advanced analytics, whether part of a centralized Analytics Center of Excellence (ACE), or a stand-alone business unit, requires a consistent set of best practices designed to ensure the full potential of a utility’s machine learning and AI initiatives … Continued

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October 25, 2018

11:00  -  11:45

Grand Cypress H

205: Advanced Grid Analytics at PHI: Asset Loading, Voltage Visualization, & Reliability Planner

Since 2011, Pepco Holdings, Inc. (PHI) has worked with Landis+Gyr to develop and deploy Advanced Grid Analytics (AGA) solutions to deliver improved reliability and service, cost reduction, workforce productivity and process efficiency. PHI will talk about how AGA has helped shape and drive their asset upgrade programs, prioritize locations for monitoring equipment, and formulate predictive … Continued

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October 25, 2018

11:00  -  11:45

Grand Cypress I

206: Choosing the Right Tools for the Job: Get Faster Business Results with the Appropriate Level of Machine Learning Complexity for the Use Case

Come join us to learn and discuss the newest areas of innovations in Machine Learning and AI with a workshop covering specific use cases ranging from Appliance Disaggregation to EV Detection to Storm Outage Prediction, how these areas are now maturing in technology, and how you can apply them in your operations to yield the … Continued

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October 25, 2018

11:45  -  1:45

Grand Cypress Ballroom DEF & Portico

Lunch and Exhibit Hall

Lunch service and seating will be available in the Grand Cypress Ballroom DEF. Dessert will be provided in the Exhibit Hall.  Vegetarian and Gluten Free options will be available, if you have other special dietary needs, please send us an email at registration@utilityanalytics.com.

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October 25, 2018

1:45  -  2:45

Grand Cypress A

301:Prediction of Cold Load Pickup using AMI and SCADA Data

Usually when a distribution circuit is restored after an extended outage, the load demand is greater than before the outage as a result of loss of diversity in the system. As all the loads are brought online at the same time and the state of the equipment is “cold”, a very high load demand is … Continued

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October 25, 2018

1:45  -  2:45

Grand Cypress B

302: 1-in-N Year Weather Selection for Design Day Analysis

Local distribution companies (LDCs), like CenterPoint Energy, need to know how much gas their customers will demand on their design day, which for CenterPoint Energy is defined as the highest volume of gas it expects to use in a single day. LDCs must design their natural gas distribution systems as well as procure enough third … Continued

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October 25, 2018

1:45  -  2:45

Grand Cypress C

303: Flip the 80/20 Rule…How Data Analysts Can Spend More Time Analyzing and Less Time Wrangling

At the start of many Data Analytics projects, Analysts must embark on a digital scavenger hunt that can sometimes consume up to 80 percent of the project’s timeline. Instead of building models, analysts are searching for data sources, learning how to query data, moving data from one location to another, and fixing issues with data … Continued

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October 25, 2018

1:45  -  2:45

Grand Cypress G

304: How OUC Analytics to Improve Call Center Workforce Management

Come hear how Orlando Utilities Commission’s Call Center is using data analytics for their workforce management. OUC call center leadership will discuss how they recently began to use scheduling software to predict/forecast call center staffing needs and maintain KPI goals using tools such as NICE and OpenScape applications. Attendees will hear the following: Overview of … Continued

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October 25, 2018

1:45  -  2:45

Grand Cypress H

305: Promoting a Culture of Evidence: the Use of Customer Data and Predictive Analytics in Southern California Edison’s Low Income Programs

This session will present on the different applications of predictive analytics and other multivariate statistical techniques in formulating more evidence-based programs and policies within Southern California Edison’s (SCE) Income Qualified Programs (IQP)/low income programs, in particular the California Alternate Rates for Energy (CARE) and the Family Electric Rate Assistance (FERA) programs. More specifically, the session … Continued

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October 25, 2018

1:45  -  2:45

Grand Cypress I

306: Rapid Response: How Outage Prediction Models Help Utilities get Power Back on Quickly

Just like we cannot control the weather, we cannot prevent outages. What we can do is control our level of preparedness. Like citizens, distribution network operators (DNOs) rely on warnings to make decisions. Erroneous levels of mobilizations in the wrong areas, unnecessary expenditure of resources, and slow restoration times can result in unnecessary costs, or … Continued

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October 25, 2018

2:45  -  3:00

Grand Cypress Ballroom Foyer

Beverage Break

Beverages and an afternoon snack service  will be provided in the Grand Cypress Ballroom Foyer.

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October 25, 2018

3:00  -  4:00

Grand Cypress A

401: Calculating SAIDI from AMI Data and the Progression from Raw Data to Usable Insight

SAIDI is an important metric used by all electric utilities and has historically been reported through customer calls and field workers. The outages may be recorded as longer or shorter than the actual duration due to delays in reporting lights-out events and restoration progress. Outage records may also erroneously include or exclude customers due to … Continued

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October 25, 2018

3:00  -  4:00

Grand Cypress B

402: Advanced Analytics in Asset Management

Enbridge Gas Distribution (EGD) maintains and manages a large number of physical assets to supply natural gas safely to over 2.1 million customers in Ontario, Canada. EGD’s is developing its Asset Management discipline to use data-driven techniques and methods to support long range asset investment planning. Some key elements of this are the establishment of … Continued

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October 25, 2018

3:00  -  4:00

Grand Cypress C

403: Governing your Data

Exelon Utilities (EU) Business Intelligence Data Analytics program, is a multi-year effort aiming to transform EU by leveraging modern technologies and advanced analytics to provide new products that can range from enhanced reporting to predictive analytics, insights, and innovations. In the heart of this program are additional foundational efforts that are focused in empowering our … Continued

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October 25, 2018

3:00  -  4:00

Grand Cypress G

404: Effective Transformer Health Management with Imperfect GIS Data

Maintaining a fleet of healthy distribution transformers is of paramount importance for utilities to improve grid reliability and reduce operational costs. In this talk we will summarize our experiences and challenges in helping our clients manage this important set of assets. In particular we will emphasize on the strategies working with incomplete and erroneous GIS … Continued

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October 25, 2018

3:00  -  4:00

Grand Cypress I

406: Leading with Analytics: The Backbone for Digital Transformation

Lessons learned from ENGIE, ComEd, Kansas City Power & Light, Westar Energy, PwC and Energyworx: cloud based analytics and machine learning to drive value from customer, operational and financial transformations. Our panel of experts share their vision on what digital transformation means for their organization and what challenges currently stand in their way. Key topics … Continued

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October 25, 2018

4:00  -  5:00

Grand Cypress H

405: High Usage Alert Modeling

This presentation will outline Entergy’s initiative to develop a series of models that predict (using monthly data) when a customer will largely exceed their normal usage to enable the customer experience group to engage proactively and help alleviate call volumes. We will cover our initial engagement with the business in order to create the use … Continued

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October 25, 2018

4:15  -  5:15

Grand Cypress Ballroom DEF

General Session: Rethinking the Way Utilities do Business: The Path to Business Transformation through Digitalization

Data is quickly becoming one of the most valuable assets for a utility. In a rapidly changing environment, utilities must adopt a digital perspective to tackle new challenges: competition from market disruptors, changing weather patterns, and new regulatory obligations. In this panel, hear from utility leaders on how they are using data and analytics to … Continued

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October 25, 2018

5:15  -  6:30

Portico

Networking Reception & Expo Prize Giveaway

The Networking Reception is a great place to enjoy food and drinks, as well as, continue conversations with the fellow attendees, speakers and event sponsors you met during the day’s events and to visit the exhibitors. Stay for the Expo Prize Giveaway (6:15PM-6:30PM) Have your raffle ticket ready and don’t miss the drawing for some … Continued

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October 26, 2018

7:00  -  8:15

Grand Cypress Ballroom DEF

Breakfast

Breakfast service will be provided in Grand Ballroom DEF.  Vegetarian and gluten free options will be available, if you have other special dietary needs please send us an email at registration@utilityanalytics.com.  

Learn More

October 26, 2018

8:30  -  9:30

Grand Cypress A

501: Integrating Artificial Intelligence into Outage Management Systems at Florida Power & Light

Over 50,000 times a year, Florida Power & Light’s field crew is deployed to respond to customer-reported outages. Beginning in 2016, FPL began building systems that analyze smart grid data for active power outage tickets in order to maximize the efficiency of responses using artificial intelligence. After deploying the technology, FPL continues to experience great … Continued

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October 26, 2018

8:30  -  9:30

Grand Cypress B

502: Detecting Abnormal Gas Usage

The SoCal Gas Business Operations and Support Analytics Team monitors the daily natural gas consumption of almost 6 million customers for various unusual consumption patterns. To achieve the task, the group has had to automate a variety of routine tasks including the labeling process that is part of machine learning. There are deep learning techniques … Continued

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October 26, 2018

8:30  -  9:30

Grand Cypress C

503: Visualization to Real Action

Using and displaying data in a way that imparts knowledge can be an under rated task. Bar charts, pie charts and line graphs are consistently generated to explain the data but they only impart limited information and usually not much knowledge, however; they are always fun to look at. Many utilities are focused on analytics … Continued

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October 26, 2018

8:30  -  9:30

Grand Cypress G

504: Transforming into Transformer Situational Awareness with Southern Company

Have you ever wondered what MORE can we do with the data we are getting from our transformer assets? Come explore Southern Company Transmission’s monitoring and diagnostic approach of correlating multiple data sources to gain insight into transformer operation. In this interactive session Southern Company will dig into the process, progress, and future of substation … Continued

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October 26, 2018

8:30  -  9:30

Grand Cypress H

505: Understanding Customers’ Temperature Sensitivity Using Segmented Regressions

People have different sensitivity over home temperature. Understanding the response of the customer’s electricity usage to external temperature could help utilities market groups of customers differently. Here we present a study where we fitted segmented linear regression models for over 500,000 residential customers in our service territory using the electricity usage and temperature data. The … Continued

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October 26, 2018

9:45  -  10:30

Grand Cypress A

601: Transmission Health & Risk Management at Duke Energy

Nicole Kurant of Duke Energy discusses how Health & Risk Management (HRM) strategies and analytical capabilities are being used to manage the cradle to grave lifecycle of transmission assets. Duke Energy uses a combination of custom-developed analytics and best-of-breed  solutions from C3 IoT on AWS, to implement efficient condition-based maintenance and get high availability from … Continued

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October 26, 2018

9:45  -  10:30

Grand Cypress B

602: Maximizing DERMS Benefits by Using Data Analytics to Improve Load Profiles and Forecast Accuracy

Innowatts and mPrest will showcase how the integration of customer-level forecasting, analytics, grid automation and control enhances the value of DERMS solutions. They will discuss how mPrest integrates Innowatts’ leading AMI-enabled energy analytics, predictive load disaggregation and customer level load forecasting into its DERMS platform. Drawing from experience working with utilities that have limited behind … Continued

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October 26, 2018

9:45  -  10:30

Grand Cypress C

603: ODIN: A Powerful Approach to Outage Data Communication

In November 1965, the Great Northeastern Blackout left over 30 million people in the dark. This single event led to the formation of the Electric Power Research Institute (EPRI), and it forever heightened interest in researching and understanding the interoperability of grid assets. In 2014, following its now decades-old tradition of innovation, EPRI embarked on … Continued

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October 26, 2018

9:45  -  10:30

604: Billion Dollar Growth through Electrification Analytics

AMI meter data analytics is identifying significant electrification growth investment opportunities across the globe. But, electric utilities are forgoing billions of annual revenue by not analyzing their meter data for business opportunities. Gas utilities have potential to defend their competitive position – but it also requires meter data analysis. Case studies from utilities highlighting program … Continued

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October 26, 2018

10:30  -  11:00

Grand Cypress Ballroom Foyer

October 26, 2018

11:00  -  12:00

Grand Cypress DEF

General Session: Bring Yourself to Work

Every employer has the right to expect its partners and employees to be FULLY PRESENT while performing their “roles.” Many people in the workforce ultimately ask themselves, WHAT’S IN IT FOR ME? This talk stresses that in the workplace, as in life, INVESTING OF YOURSELF IS THE SAME AS INVESTING IN YOURSELF! Every service transaction … Continued

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October 26, 2018

12:30  -  2:00

La Coquina

Women in Utilities Luncheon

New in 2018 – the first annual Women in Utilities Luncheon. Get inspired, network and learn from other women in the utilities industry.  We invite all of our female UA Week participants to join us for lunch and a keynote speaker. Please join us for our first annual UA Week Women’s Luncheon. Linda Ferrone, Chief … Continued

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October 26, 2018

8:30  -  9:30

Grand Cypress I

506: The Best of Both Worlds: Delivering Digital Transformation in E&U with Open Source and Proprietary Enterprise AI

How leveraging an open-source data management platform from Hortonworks combined with AppOrchid’s suite of AI applications help utilities future-proof their adoption of emerging technologies, accelerate time-to-value on project delivery, and operationalize big data analytics across the enterprise.

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Wednesday, October 24

October 24, 2018

8:00  -  12:00

Palm

Utility Analytics Institute Executive Advisory Council Meeting

More information coming soon! *This meeting is open to UAI Executive Advisory Council Members only; breakfast will be served.

Learn More

October 24, 2018

8:00  -  12:00

Grand Cypress G

PC1: BI and Analytics Roadmap Development

Business Intelligence (BI) and Data Analytics is a hot topic in today’s world where all companies are striving for bettering insights and achieving Return On Investment (ROI) from their BI expenditures. Having a clear definition of BI value, a solid understanding of what BI maturity means for your organization, an established BI governance function and … Continued

Learn More

October 24, 2018

8:00  -  12:00

Grand Cypress H

PC2: Customer Analytics and the Design and Management of Customer Experience

Customer Experience Management is the new focus for utilities. In this hands-on, practical skills workshop, you’ll learn: • Why Experience Matters • How to help calculate the ROI on Customer Experience • How to position and manage internal Customer Experience and Service Level Agreements • Developing your Customer Experience Intent • How to map internal … Continued

Learn More

October 24, 2018

08:00  -  12:00

Grand Cypress I

PC3: Practicing Leadership in the Changing Environment of Utility Analytics

Changes in the utility analytics world are occurring fast and often. Are you and your company ready to move forward? What are the traditions and practices that are holding you back? In this interactive workshop, leadership experts from the Public Utility Research Center (PURC) at the University of Florida will provide you with tools to … Continued

Learn More

October 24, 2018

12:00  -  1:15

Grand Cypress ABC

UAI Member Lunch and Working Group Topic Roundtables

We invite all Utility Analytics Institute members to join  us for lunch and the opportunity to participate in UAI working group topic round table discussions.  These round table discussions will provide  a more personal and interactive setting for exploring key analytics strategies and challenges facing our UAI membership base. Round table discussion topics include: Grid … Continued

Learn More

October 24, 2018

1:30  -  4:00

Grand Cypress G

PC4: The Great Utility Merger 2.0: The Unification of Customer & Grid Operations

This workshop will present executive viewpoints and lessons from the field on the topic of distribution grid innovations. Today, with the advent of energy prosumers, two-way energy flows, microgrids, EV charging infrastructure and intelligent IoT devices, the line between grid and customer is blurred. Fortunately, utilities have an opportunity to embrace technology and innovative business … Continued

Learn More

October 24, 2018

1:30  -  4:00

Grand Cypress I

PC5: Analytics and the Fight for Resilience

Extreme weather, wild fires, earthquakes, cyber attacks, terror threats; elevated external threats are driving new thinking and approaches to grid reliability. Join your peers for a workshop exploring analytics as a critical tool in the fight for resilience. Led by Tim Paydos, IBM VP of Government Industry Solutions and emergency management leader, hear the latest … Continued

Learn More

October 24, 2018

4:15  -  5:30

Grand Cypress DEF

General Session: Exelon Utility Analytics Organizational Model & The Keys to Success: Establish, Sustain, Engage and Enable

Many analytics organizations today look vastly different than they did when they were first established. In this session hear directly from Exelon Utilities the strategy to establishing an enterprise analytics organization for the country’s largest utility and what it takes to setup such a robust operation. They will share lessons learned and how they are … Continued

Learn More

October 24, 2018

5:30  -  7:30

Portico

Welcome Reception & Exhibit Hall Open

Join us Wednesday evening for a first look at the latest products and services with our vendors as you enjoy food, drinks and networking with your peers.

Learn More

Thursday, October 25

October 25, 2018

7:00  -  8:00

Grand Cypress Ballroom DEF

Breakfast & Networking

Breakfast service will be provided in Grand Ballroom DEF.  Vegetarian and gluten free options will be available, if you have other special dietary needs please send us an email at registration@utilityanalytics.com.

Learn More

October 25, 2018

8:00  -  9:15

Grand Cypress Ballroom DEF

General Session: Using Machine Learning and Analytics to Reduce Wait Times at Disney Theme Parks

Businesses around the globe are using machine learning and analytics to optimize the use of resources and to increase revenue. TouringPlans.com uses machine learning and analytics to help families solve a tale as old as time, long lines at theme parks. Stochastic Gradient Boosting Models (Treenet) forecast the wait times at Disney attractions one year … Continued

Learn More

October 25, 2018

9:30  -  10:30

Grand Cypress A

101: A Portfolio for the Utility of the Future: Using Predictive Data Science To Optimize Entergy’s Products and Services Portfolio and Manage the Modernized Grid

This project was designed to leverage cutting-edge analytics to address three objectives: Develop a fresh, profitable portfolio of customer product and service offerings Prioritize offerings that increase customer engagement, generate new top line revenues, and improve customer satisfaction Understand the impacts on load and the distribution grid over time Because limited data was available on … Continued

Learn More

October 25, 2018

9:30  -  10:30

Grand Cypress B

102: Natural Gas Price Projections in Electric Utility Long Term Resource Planning

Natural gas has competed with fuel oil, coal and, more recently, renewables for inclusion in electric utility energy portfolios. Although the focus of long term resource planning has changed over the years, the projection of future natural gas pricing continues to be a key driver in these planning studies. Sources include market-based forward curves and … Continued

Learn More

October 25, 2018

9:30  -  10:30

Grand Cypress C

103: Analytics as Strategy – Integrating Analytics to Drive Customer Value and Operational Excellence

While many utilities understand that the analytics discipline offers heaps of benefits, crafting an actionable analytics strategy has proven much more difficult. In this session, Joe Tellez and Andrew Braeger of Tacoma Public Utilities, will share how they’ve effectively developed an enterprise approach to utility analytics that is integrated with the utility business strategy. Attendees … Continued

Learn More

October 25, 2018

09:30  -  10:30

Grand Cypress G

104: Hydro One’s Vegetation Management Transformation Through Analytics

Hydro One is going through a multi-pronged change in all areas of the business in how the vegetation management program will be run with a triple focus to improve reliability, customer experience and better cost management. All this transformation is being trigger by a renewed focus on analytics including new technology, new veg management approach … Continued

Learn More

October 25, 2018

9:30  -  10:30

Grand Cypress H

105: Using Machine Learning Algorithm to Personalize Customer Experience

SMUD recently revamped its strategy to increase efficiency while maintaining, or improving the quality of life for customers who need help the most. As one of tactics to achieve this goal, SMUD wants to offer these customers customized programs to reduce energy usage and increase their feeling of control. We built an energy specialist application … Continued

Learn More

October 25, 2018

9:30  -  10:30

Grand Cypress I

106: Charging Ahead with EV Analytics

Electric Vehicles (EVs) is a topic that touches all areas of the utility business – from IT, to forecasters, to grid operations, even customer engagement. Annual demand from EVs for electricity could exceed 400 TWh by 2035, creating the largest opportunity for new load growth in a generation. At the same time, EVs will pose … Continued

Learn More

October 25, 2018

10:30  -  11:00

Grand Cypress Ballroom Foyer

Networking Break

We are answering the call to give you more time to network with your peers! Grab your favorite caffeinated (or non-caffeinated) beverage and use this time to continue the conversations that started at breakfast or in your first breakout session OR go visit with the vendors in the expo hall. Beverage service will be provided … Continued

Learn More

October 25, 2018

11:00  -  11:45

Grand Cypress A

201: Distribution Volt-Var Control Analytics

In an effort to lower the average system voltage and reduce energy consumption across Southern California Edison distribution network, a patented designed central capacitor bank management algorithm was implemented at Southern California Edison. This session will provide an overview of how the team collected and processed information from automated radio-controlled distribution and SCADA-controlled substation capacitors, … Continued

Learn More

October 25, 2018

11:00  -  11:45

Grand Cypress B

202: Dark Data Analytics: How to Act on Data Driven Insights

How can you drive actionable insights using “dark data” – defining actionable insights from the abundant data organizations already possess and do nothing with. Attendees will learn what dark data is and how to leverage it and will hear some success stories from utilities and other industries.

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October 25, 2018

11:00  -  11:45

Grand Cypress C

203: Using Endpoint Management Analytics to Monitor, Troubleshoot, Escalate and Resolve Issues

CPS Energy, the largest combined electric & gas public utility in the U.S., is transforming the electrical grid through the use of digital information and communications technology via an AMI operations endpoint management solution. By using an analytics platform to monitor alerts and alarms while proactively identifying issues, CPS Energy is able to analyze issues … Continued

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October 25, 2018

11:00  -  11:45

Grand Cypress G

204: Delivering the Value of Machine Learning and AI from Your Data Science Practice to Growing Consumers of Analytics

Machine Learning and AI are becoming core components of both customer engagement and operational refinement initiatives. Institutionalizing advanced analytics, whether part of a centralized Analytics Center of Excellence (ACE), or a stand-alone business unit, requires a consistent set of best practices designed to ensure the full potential of a utility’s machine learning and AI initiatives … Continued

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October 25, 2018

11:00  -  11:45

Grand Cypress H

205: Advanced Grid Analytics at PHI: Asset Loading, Voltage Visualization, & Reliability Planner

Since 2011, Pepco Holdings, Inc. (PHI) has worked with Landis+Gyr to develop and deploy Advanced Grid Analytics (AGA) solutions to deliver improved reliability and service, cost reduction, workforce productivity and process efficiency. PHI will talk about how AGA has helped shape and drive their asset upgrade programs, prioritize locations for monitoring equipment, and formulate predictive … Continued

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October 25, 2018

11:00  -  11:45

Grand Cypress I

206: Choosing the Right Tools for the Job: Get Faster Business Results with the Appropriate Level of Machine Learning Complexity for the Use Case

Come join us to learn and discuss the newest areas of innovations in Machine Learning and AI with a workshop covering specific use cases ranging from Appliance Disaggregation to EV Detection to Storm Outage Prediction, how these areas are now maturing in technology, and how you can apply them in your operations to yield the … Continued

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October 25, 2018

11:45  -  1:45

Grand Cypress Ballroom DEF & Portico

Lunch and Exhibit Hall

Lunch service and seating will be available in the Grand Cypress Ballroom DEF. Dessert will be provided in the Exhibit Hall.  Vegetarian and Gluten Free options will be available, if you have other special dietary needs, please send us an email at registration@utilityanalytics.com.

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October 25, 2018

1:45  -  2:45

Grand Cypress A

301:Prediction of Cold Load Pickup using AMI and SCADA Data

Usually when a distribution circuit is restored after an extended outage, the load demand is greater than before the outage as a result of loss of diversity in the system. As all the loads are brought online at the same time and the state of the equipment is “cold”, a very high load demand is … Continued

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October 25, 2018

1:45  -  2:45

Grand Cypress B

302: 1-in-N Year Weather Selection for Design Day Analysis

Local distribution companies (LDCs), like CenterPoint Energy, need to know how much gas their customers will demand on their design day, which for CenterPoint Energy is defined as the highest volume of gas it expects to use in a single day. LDCs must design their natural gas distribution systems as well as procure enough third … Continued

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October 25, 2018

1:45  -  2:45

Grand Cypress C

303: Flip the 80/20 Rule…How Data Analysts Can Spend More Time Analyzing and Less Time Wrangling

At the start of many Data Analytics projects, Analysts must embark on a digital scavenger hunt that can sometimes consume up to 80 percent of the project’s timeline. Instead of building models, analysts are searching for data sources, learning how to query data, moving data from one location to another, and fixing issues with data … Continued

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October 25, 2018

1:45  -  2:45

Grand Cypress G

304: How OUC Analytics to Improve Call Center Workforce Management

Come hear how Orlando Utilities Commission’s Call Center is using data analytics for their workforce management. OUC call center leadership will discuss how they recently began to use scheduling software to predict/forecast call center staffing needs and maintain KPI goals using tools such as NICE and OpenScape applications. Attendees will hear the following: Overview of … Continued

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October 25, 2018

1:45  -  2:45

Grand Cypress H

305: Promoting a Culture of Evidence: the Use of Customer Data and Predictive Analytics in Southern California Edison’s Low Income Programs

This session will present on the different applications of predictive analytics and other multivariate statistical techniques in formulating more evidence-based programs and policies within Southern California Edison’s (SCE) Income Qualified Programs (IQP)/low income programs, in particular the California Alternate Rates for Energy (CARE) and the Family Electric Rate Assistance (FERA) programs. More specifically, the session … Continued

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October 25, 2018

1:45  -  2:45

Grand Cypress I

306: Rapid Response: How Outage Prediction Models Help Utilities get Power Back on Quickly

Just like we cannot control the weather, we cannot prevent outages. What we can do is control our level of preparedness. Like citizens, distribution network operators (DNOs) rely on warnings to make decisions. Erroneous levels of mobilizations in the wrong areas, unnecessary expenditure of resources, and slow restoration times can result in unnecessary costs, or … Continued

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October 25, 2018

2:45  -  3:00

Grand Cypress Ballroom Foyer

Beverage Break

Beverages and an afternoon snack service  will be provided in the Grand Cypress Ballroom Foyer.

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October 25, 2018

3:00  -  4:00

Grand Cypress A

401: Calculating SAIDI from AMI Data and the Progression from Raw Data to Usable Insight

SAIDI is an important metric used by all electric utilities and has historically been reported through customer calls and field workers. The outages may be recorded as longer or shorter than the actual duration due to delays in reporting lights-out events and restoration progress. Outage records may also erroneously include or exclude customers due to … Continued

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October 25, 2018

3:00  -  4:00

Grand Cypress B

402: Advanced Analytics in Asset Management

Enbridge Gas Distribution (EGD) maintains and manages a large number of physical assets to supply natural gas safely to over 2.1 million customers in Ontario, Canada. EGD’s is developing its Asset Management discipline to use data-driven techniques and methods to support long range asset investment planning. Some key elements of this are the establishment of … Continued

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October 25, 2018

3:00  -  4:00

Grand Cypress C

403: Governing your Data

Exelon Utilities (EU) Business Intelligence Data Analytics program, is a multi-year effort aiming to transform EU by leveraging modern technologies and advanced analytics to provide new products that can range from enhanced reporting to predictive analytics, insights, and innovations. In the heart of this program are additional foundational efforts that are focused in empowering our … Continued

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October 25, 2018

3:00  -  4:00

Grand Cypress G

404: Effective Transformer Health Management with Imperfect GIS Data

Maintaining a fleet of healthy distribution transformers is of paramount importance for utilities to improve grid reliability and reduce operational costs. In this talk we will summarize our experiences and challenges in helping our clients manage this important set of assets. In particular we will emphasize on the strategies working with incomplete and erroneous GIS … Continued

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October 25, 2018

3:00  -  4:00

Grand Cypress I

406: Leading with Analytics: The Backbone for Digital Transformation

Lessons learned from ENGIE, ComEd, Kansas City Power & Light, Westar Energy, PwC and Energyworx: cloud based analytics and machine learning to drive value from customer, operational and financial transformations. Our panel of experts share their vision on what digital transformation means for their organization and what challenges currently stand in their way. Key topics … Continued

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October 25, 2018

4:00  -  5:00

Grand Cypress H

405: High Usage Alert Modeling

This presentation will outline Entergy’s initiative to develop a series of models that predict (using monthly data) when a customer will largely exceed their normal usage to enable the customer experience group to engage proactively and help alleviate call volumes. We will cover our initial engagement with the business in order to create the use … Continued

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October 25, 2018

4:15  -  5:15

Grand Cypress Ballroom DEF

General Session: Rethinking the Way Utilities do Business: The Path to Business Transformation through Digitalization

Data is quickly becoming one of the most valuable assets for a utility. In a rapidly changing environment, utilities must adopt a digital perspective to tackle new challenges: competition from market disruptors, changing weather patterns, and new regulatory obligations. In this panel, hear from utility leaders on how they are using data and analytics to … Continued

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October 25, 2018

5:15  -  6:30

Portico

Networking Reception & Expo Prize Giveaway

The Networking Reception is a great place to enjoy food and drinks, as well as, continue conversations with the fellow attendees, speakers and event sponsors you met during the day’s events and to visit the exhibitors. Stay for the Expo Prize Giveaway (6:15PM-6:30PM) Have your raffle ticket ready and don’t miss the drawing for some … Continued

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Friday, October 26

October 26, 2018

7:00  -  8:15

Grand Cypress Ballroom DEF

Breakfast

Breakfast service will be provided in Grand Ballroom DEF.  Vegetarian and gluten free options will be available, if you have other special dietary needs please send us an email at registration@utilityanalytics.com.  

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October 26, 2018

8:30  -  9:30

Grand Cypress A

501: Integrating Artificial Intelligence into Outage Management Systems at Florida Power & Light

Over 50,000 times a year, Florida Power & Light’s field crew is deployed to respond to customer-reported outages. Beginning in 2016, FPL began building systems that analyze smart grid data for active power outage tickets in order to maximize the efficiency of responses using artificial intelligence. After deploying the technology, FPL continues to experience great … Continued

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October 26, 2018

8:30  -  9:30

Grand Cypress B

502: Detecting Abnormal Gas Usage

The SoCal Gas Business Operations and Support Analytics Team monitors the daily natural gas consumption of almost 6 million customers for various unusual consumption patterns. To achieve the task, the group has had to automate a variety of routine tasks including the labeling process that is part of machine learning. There are deep learning techniques … Continued

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October 26, 2018

8:30  -  9:30

Grand Cypress C

503: Visualization to Real Action

Using and displaying data in a way that imparts knowledge can be an under rated task. Bar charts, pie charts and line graphs are consistently generated to explain the data but they only impart limited information and usually not much knowledge, however; they are always fun to look at. Many utilities are focused on analytics … Continued

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October 26, 2018

8:30  -  9:30

Grand Cypress G

504: Transforming into Transformer Situational Awareness with Southern Company

Have you ever wondered what MORE can we do with the data we are getting from our transformer assets? Come explore Southern Company Transmission’s monitoring and diagnostic approach of correlating multiple data sources to gain insight into transformer operation. In this interactive session Southern Company will dig into the process, progress, and future of substation … Continued

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October 26, 2018

8:30  -  9:30

Grand Cypress H

505: Understanding Customers’ Temperature Sensitivity Using Segmented Regressions

People have different sensitivity over home temperature. Understanding the response of the customer’s electricity usage to external temperature could help utilities market groups of customers differently. Here we present a study where we fitted segmented linear regression models for over 500,000 residential customers in our service territory using the electricity usage and temperature data. The … Continued

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October 26, 2018

9:45  -  10:30

Grand Cypress A

601: Transmission Health & Risk Management at Duke Energy

Nicole Kurant of Duke Energy discusses how Health & Risk Management (HRM) strategies and analytical capabilities are being used to manage the cradle to grave lifecycle of transmission assets. Duke Energy uses a combination of custom-developed analytics and best-of-breed  solutions from C3 IoT on AWS, to implement efficient condition-based maintenance and get high availability from … Continued

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October 26, 2018

9:45  -  10:30

Grand Cypress B

602: Maximizing DERMS Benefits by Using Data Analytics to Improve Load Profiles and Forecast Accuracy

Innowatts and mPrest will showcase how the integration of customer-level forecasting, analytics, grid automation and control enhances the value of DERMS solutions. They will discuss how mPrest integrates Innowatts’ leading AMI-enabled energy analytics, predictive load disaggregation and customer level load forecasting into its DERMS platform. Drawing from experience working with utilities that have limited behind … Continued

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October 26, 2018

9:45  -  10:30

Grand Cypress C

603: ODIN: A Powerful Approach to Outage Data Communication

In November 1965, the Great Northeastern Blackout left over 30 million people in the dark. This single event led to the formation of the Electric Power Research Institute (EPRI), and it forever heightened interest in researching and understanding the interoperability of grid assets. In 2014, following its now decades-old tradition of innovation, EPRI embarked on … Continued

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October 26, 2018

9:45  -  10:30

604: Billion Dollar Growth through Electrification Analytics

AMI meter data analytics is identifying significant electrification growth investment opportunities across the globe. But, electric utilities are forgoing billions of annual revenue by not analyzing their meter data for business opportunities. Gas utilities have potential to defend their competitive position – but it also requires meter data analysis. Case studies from utilities highlighting program … Continued

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October 26, 2018

10:30  -  11:00

Grand Cypress Ballroom Foyer

October 26, 2018

11:00  -  12:00

Grand Cypress DEF

General Session: Bring Yourself to Work

Every employer has the right to expect its partners and employees to be FULLY PRESENT while performing their “roles.” Many people in the workforce ultimately ask themselves, WHAT’S IN IT FOR ME? This talk stresses that in the workplace, as in life, INVESTING OF YOURSELF IS THE SAME AS INVESTING IN YOURSELF! Every service transaction … Continued

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October 26, 2018

12:30  -  2:00

La Coquina

Women in Utilities Luncheon

New in 2018 – the first annual Women in Utilities Luncheon. Get inspired, network and learn from other women in the utilities industry.  We invite all of our female UA Week participants to join us for lunch and a keynote speaker. Please join us for our first annual UA Week Women’s Luncheon. Linda Ferrone, Chief … Continued

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October 26, 2018

8:30  -  9:30

Grand Cypress I

506: The Best of Both Worlds: Delivering Digital Transformation in E&U with Open Source and Proprietary Enterprise AI

How leveraging an open-source data management platform from Hortonworks combined with AppOrchid’s suite of AI applications help utilities future-proof their adoption of emerging technologies, accelerate time-to-value on project delivery, and operationalize big data analytics across the enterprise.

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