Session Category: Asset/WFM

October 25, 2018

09:30  -  10:30

Grand Cypress G

104: Hydro One’s Vegetation Management Transformation Through Analytics

Hydro One is going through a multi-pronged change in all areas of the business in how the vegetation management program will be run with a triple focus to improve reliability, customer experience and better cost management. All this transformation is being trigger by a renewed focus on analytics including new technology, new veg management approach … Continued

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304: How OUC Analytics to Improve Call Center Workforce Management

1:45  -  2:45

Grand Cypress G

304: How OUC Analytics to Improve Call Center Workforce Management

Come hear how Orlando Utilities Commission’s Call Center is using data analytics for their workforce management. OUC call center leadership will discuss how they recently began to use scheduling software to predict/forecast call center staffing needs and maintain KPI goals using tools such as NICE and OpenScape applications. Attendees will hear the following: Overview of … Continued

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404: Effective Transformer Health Management with Imperfect GIS Data

3:00  -  4:00

Grand Cypress G

404: Effective Transformer Health Management with Imperfect GIS Data

Maintaining a fleet of healthy distribution transformers is of paramount importance for utilities to improve grid reliability and reduce operational costs. In this talk we will summarize our experiences and challenges in helping our clients manage this important set of assets. In particular we will emphasize on the strategies working with incomplete and erroneous GIS … Continued

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October 26, 2018

8:30  -  9:30

Grand Cypress G

504: Transforming into Transformer Situational Awareness with Southern Company

Have you ever wondered what MORE can we do with the data we are getting from our transformer assets? Come explore Southern Company Transmission’s monitoring and diagnostic approach of correlating multiple data sources to gain insight into transformer operation. In this interactive session Southern Company will dig into the process, progress, and future of substation … Continued

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