Session Category: Professional Development Course

October 24, 2018

8:00  -  12:00

Grand Cypress G

PC1: BI and Analytics Roadmap Development

Business Intelligence (BI) and Data Analytics is a hot topic in today’s world where all companies are striving for bettering insights and achieving Return On Investment (ROI) from their BI expenditures. Having a clear definition of BI value, a solid understanding of what BI maturity means for your organization, an established BI governance function and … Continued

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PC2: Customer Analytics and the Design and Management of Customer Experience

8:00  -  12:00

Grand Cypress H

PC2: Customer Analytics and the Design and Management of Customer Experience

Customer Experience Management is the new focus for utilities. In this hands-on, practical skills workshop, you’ll learn: • Why Experience Matters • How to help calculate the ROI on Customer Experience • How to position and manage internal Customer Experience and Service Level Agreements • Developing your Customer Experience Intent • How to map internal … Continued

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PC3: Practicing Leadership in the Changing Environment of Utility Analytics

08:00  -  12:00

Grand Cypress I

PC3: Practicing Leadership in the Changing Environment of Utility Analytics

Changes in the utility analytics world are occurring fast and often. Are you and your company ready to move forward? What are the traditions and practices that are holding you back? In this interactive workshop, leadership experts from the Public Utility Research Center (PURC) at the University of Florida will provide you with tools to … Continued

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