11:00  -  11:45

October 25, 2018

Grand Cypress C

203: Using Endpoint Management Analytics to Monitor, Troubleshoot, Escalate and Resolve Issues

Session Category :  Grid Operations 

CPS Energy, the largest combined electric & gas public utility in the U.S., is transforming the electrical grid through the use of digital information and communications technology via an AMI operations endpoint management solution. By using an analytics platform to monitor alerts and alarms while proactively identifying issues, CPS Energy is able to analyze issues and identify trends that impact revenue, troubleshoot issues to determine root cause, escalate and prioritizes issues based on impact to revenue and overall AMI network health, and lastly, resolve and close issues in an issue-tracking system. Hear how CPS Energy uses key analytic capabilities to monitor, prioritize and coordinate among multiple areas to achieve results and provide greater value to their operations.