Gerardo Laborda

Manager, Business Analytics & Process Improvement

Gerardo Laborda has served as the Manager of Business Analytics and Process Improvement for OUC’s Customer Service department since 2017, he brought to OUC over 24 years of consulting experience and is helping the Commission to become a data driven organization and adopt the continuous improvement mindset. While he spends most of his time working within the Customer Service department improving business processes and providing access to data and analytics to the various areas, Gerardo is directly involved in many aspects of the organization beyond Customer Service, like the Center of Excellence for Process Improvement as well as the one for Data Analytics.