Justin Rogers is on the enterprise-wide analytics team at Entergy. Some of his work at Entergy includes forecasting customer bills, NLP/sentiment analysis for customer surveys and social media, and predictive modeling for zero consumption meter reading.
He has over 10 years of experience in analytics, including risk analysis, anomaly detection, and continuous monitoring in the internal audit department at Entergy and several other publicly held companies before joining Entergy.
Mr. Rogers earned a B.S. in Business Administration and Accounting from University of New Orleans followed by a B.S. in Data Management/Data Analytics from Western Governor’s University.
October 25, 2018
4:00 - 5:00
This presentation will outline Entergy’s initiative to develop a series of models that predict (using monthly data) when a customer will largely exceed their normal usage to enable the customer experience group to engage proactively and help alleviate call volumes. We will cover our initial engagement with the business in order to create the use … Continued