Roy Barnes is the leading authority on the design, management and execution of customer experience in the Utility industry. He has worked with dozens of Utilities around the world focused on the tactical execution of improving customer experience. Roy has broad operational experience in hospitality as well as many other industries. He was both SVP, Customer Experience and SVP, Strategic Planning for Marriot International’s Leisure Division. Roy is currently President of Blue Space Consulting.
October 24, 2018
8:00 - 12:00
Customer Experience Management is the new focus for utilities. In this hands-on, practical skills workshop, you’ll learn: • Why Experience Matters • How to help calculate the ROI on Customer Experience • How to position and manage internal Customer Experience and Service Level Agreements • Developing your Customer Experience Intent • How to map internal … Continued